FAQ

 

Where does Wildera Supply ship?

Wildera Supply currently ships to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, military APO/FPO/DPO addresses, P.O. Boxes, or international destinations.

How much does shipping cost?

We offer free standard shipping on eligible orders delivered within our available U.S. shipping area.

When will my order be processed?

Orders are processed within 1–3 business days. Orders placed after 5:00 PM Eastern Time on a business day begin processing on the next business day.

How long does delivery take?

After your order has been processed, standard delivery generally takes 5–8 business days. Delivery timing may vary based on the carrier, destination, weather, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, we will send a shipping confirmation email with tracking information when it is available. If you need help locating your order, please contact us at support@wilderasupply.com.

Can I change or cancel my order?

Please contact us as soon as possible at support@wilderasupply.com if you need to request a cancellation or shipping-address change. We will do our best to help before the order enters fulfillment, but changes or cancellations may not be possible once processing has started.

What is your return policy?

You may request a return within 30 days of delivery. To begin a return, email support@wilderasupply.com with your order number and a brief description of your request. We will provide return instructions.

Who pays for return shipping?

For approved returns and exchanges, Wildera Supply covers the return shipping cost.

When will I receive my refund?

After your returned item is received and reviewed, approved refunds are issued to the original payment method within 7 business days. Your payment provider may take additional time to post the refund to your account.

Can I request an exchange?

If you would like to request an exchange, please email support@wilderasupply.com with your order number and the item you would like to exchange. We will provide the available options and instructions.

What if my order arrives damaged or has a problem?

Please contact us at support@wilderasupply.com as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue and assist you.

How can I contact customer service?

Email us at support@wilderasupply.com. Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Do you have a physical store or customer pickup option?

Wildera Supply is an online-only store. We do not have a public showroom, walk-in retail location, or customer pickup service.