Refund policy

Return Window

You may request a return within 30 calendar days after delivery.

To begin a return, email support@wilderasupply.com with your order number, the item you wish to return, and the reason for your request. We will provide return instructions and, when the return is approved, a prepaid return shipping label.

Return Eligibility

To be eligible for a return, an item should be returned in its original condition, with all included components, packaging, and instructions where applicable.

Please do not send a return before receiving instructions from our customer service team. Returns sent without prior authorization may experience a processing delay.

Return Shipping Cost

For eligible returns and exchanges, Wildera Supply provides the return shipping label at no additional cost to the customer.

Exchanges

If you received an item that is damaged, incorrect, or has a material issue, please contact us within 30 days of delivery. We will review the request and, where appropriate, arrange an exchange or another suitable resolution.

Product replacements are subject to availability. If a replacement is unavailable, we may offer a refund instead.

Refund Timing

After a returned item is received and inspected, approved refunds are issued to the original payment method within 7 business days.

Your financial institution or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

Items that have been used beyond reasonable inspection, altered, damaged after delivery, or returned without included components may not be eligible for a full refund. This does not affect your rights under applicable law.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please email support@wilderasupply.com and include your order number and clear photos of the issue. Contact us promptly so we can review the matter and assist.